November 5, 2018

Moving to a new place is often taxing. Moving somewhere from far away only compounds the stress, and tenants who travel a long distance might struggle to adjust. It's one thing to settle in a neighboring city and an entirely different experience to take a cross-country road trip, leaving an old life behind.

New tenants might find they have trouble acclimating to the culture and even the climate of another state. They might feel distanced from their loved ones and friends, homesick despite the comfort of their new accommodations. But a landlord can go out of their way to extend a hand and help.

A property manager who makes an effort enjoys a high occupancy rate. To foster a healthy landlord-tenant relationship, landlords should review some of the suggestions detailed in this article and see if they apply to their situation. With empathy and kindness, a resolution is possible.

Make Personal Introductions

An apartment complex represents a small community of diverse individuals, each with their unique story of move-in day. They'll likely relate to the new tenant's stress and anxiety, which might alleviate the tension. Through shared experience, tenants can form friendships and help one another.

As a landlord gives their tenant a tour of the property, they can go out of their way to make introductions. If the property manager is on friendly terms with the residents, this process is easy and natural. The tenant will gradually begin to develop a network of neighbors they can trust and depend on.

Invite the Tenant to a Meal

If a landlord can find time in their schedule, they should invite their most recent resident to breakfast or lunch. A nearby cafe or deli will work — anywhere with a casual atmosphere that isn't too expensive. Sharing pleasant conversation and good food will lighten the mood and calm a tenant's nerves.

More than that, it's an opportunity for the property manager to talk about the local area and detail anything their renter needs to know. They can review specific procedures and protocol and discuss different attractions in the area. To leave a good impression, the landlord should pick up the check.

Clean and Prepare the Property

As standard protocol dictates, when a tenant chooses to vacate a unit, that unit requires an inspection. Landlords should check and double-check their new tenant's accommodations to ensure the space is spotless. Here are several steps a property manager can take to ready a property for their renter:

  • Replace old light bulbs and filters.
  • Check the smoke and carbon monoxide detectors.
  • Scour the bathroom of any built-up residue or mildew.

With everything in working order, a new tenant will feel secure in their relocation.

Provide the Proper Resources

New tenants will have questions a landlord should prepare to address. Many common inquiries include distance from public transportation, the safety of the neighborhood and the location of stores, pharmacies, and restaurants. Drafting a document that answers frequently asked questions will save time.

Landlords should also compile maps of the local area and public transit system. They can act as a resource a renter can reference when they're confused and overwhelmed, guiding them in the right direction. The tenant will surely appreciate this service and remember their landlord went the extra mile.

Communicate Before the Move

The transition to a new place is difficult enough without the added frustration of unexpected moving fees. A landlord should reach out to their new tenant before they arrive on the property, helping them secure a permit for a moving truck. Walking them through the minutiae will reduce unnecessary pressure.

Moving companies sometimes charge additional money for using their services on certain days, which can factor into a renter's budget. A landlord who learns the particulars of the process can inform their tenants on the ideal time to make their move, avoiding this issue. All it takes is strategy and planning.

Tenant Satisfaction Is Essential

Property managers who care about the satisfaction of their tenants have much to gain. While building a landlord-tenant relationship takes time and work, it may eventually influence the renter's decision to renew their lease. And more than that, they'll feel safe and happy — at home in a foreign place.

Tenants who move from far away make a long trip, but landlords can ensure they reach the right destination.

About the Author: Holly Welles covers real estate topics for the up-and-coming renter or homeowner. She runs her own blog, The Estate Update, and can also be found dishing up advice over on Twitter @HollyAWelles.

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